Terms & Conditions

2. Acceptance

By using this website or placing an order, you agree to these terms, our Privacy Policy and our Refund Policy.

3. Our products

We sell productised AI solutions: the AI Website Assistant, the AI WhatsApp Assistant and the AI Lead Conversion System. Each product page describes its features, deliverables, exclusions, required inputs and pricing. That description forms part of your order.

Anything not listed as included — including additional workflows, integrations, channels or custom development — is outside scope and may be quoted separately.

4. Prices and payment

Prices are shown in South African rand. Each product has a once-off setup fee, paid online at checkout through Paystack, and a monthly fee.

Your order is confirmed only after Paystack confirms a successful payment to us. A message in your browser alone is not proof of payment.

5. Monthly billing

By ticking the authorisation box at checkout, you authorise us to charge the stated monthly fee to the card used for your setup payment, starting on the day your service goes live and continuing monthly until cancelled.

The monthly fee covers hosting and running your configured system, monitoring and fixing faults in the agreed workflow, small content updates (up to one hour a month) and email support during business hours. It does not cover new features or unlimited usage; usage is subject to fair-use limits described on the product page.

You may cancel at any time from your onboarding page or by emailing us. Cancellation stops future charges, and the service ends at the end of the paid month. If a monthly payment fails, we may pause the service until payment is made.

6. Third-party services

Some products rely on third-party platforms (for example the WhatsApp Business Platform, messaging providers, CRMs or website platforms). Their fees, terms, availability and policies are outside our control and are your responsibility unless stated otherwise.

7. Your responsibilities

You must give us accurate business information, approve the content your system may use, and respond to reasonable requests during implementation. Delays in providing information will delay delivery.

You are responsible for ensuring your use of the system complies with laws that apply to your business, including the Protection of Personal Information Act (POPIA) and platform rules.

Never send us passwords or secret keys through forms or email. Account access is arranged securely with you.

8. Implementation and launch

Timelines depend on the product, integrations and completeness of your information, and are estimates. We provide a test version for your review before launch. A service is marked live only after it has been completed, tested and approved.

9. AI limitations

AI systems can make mistakes. Your system is configured to answer from approved information and to route people to a human when needed, but we do not guarantee that every response will be accurate or that any specific business result (such as revenue or conversion rates) will be achieved.

10. Intellectual property

You own your business content and data. We retain ownership of our methods, templates, prompts and underlying configurations, and grant you a licence to use them as part of your active service.

11. Demonstrations

Demonstrations on this website, including Home & Refurb Renovations and its Digital Specialist Malakai, are fictional and created for illustration only.

12. Liability

To the extent permitted by law, our total liability for any claim relating to a product is limited to the fees you paid for that product in the three months before the claim. We are not liable for indirect or consequential losses, or for failures of third-party platforms.

13. Ending the service

We may suspend or end a service if you materially breach these terms, fail to pay, or use the system unlawfully. On termination we will, on request, return or delete your business content in line with our Privacy Policy.

14. Changes

We may update these terms. Changes do not affect orders already placed unless you agree. Material changes to monthly billing will be communicated in advance.

15. Governing law

These terms are governed by the laws of the Republic of South Africa. Nothing in them limits rights you have under the Consumer Protection Act or other law that cannot be excluded.