Legal
Refund Policy
Last updated: 9 October 2026
1. Setup fees
The once-off setup fee pays for discovery, configuration and testing work that starts after your order. Once work has started, the setup fee is non-refundable except where a refund is required by applicable law.
If you cancel before submitting your onboarding questionnaire and before any work has started, contact human@theaihire.co and we will consider a refund less any payment processing costs.
2. If we cannot deliver
If, after reviewing your onboarding, we determine that we cannot deliver the agreed product (for example, because a required integration is not compatible), we will tell you and refund the setup fee in full.
3. Monthly fees
The monthly fee starts only when your service goes live. It is charged in advance for each month through Paystack.
You can cancel at any time from your onboarding page or by emailing human@theaihire.co. Cancellation stops future charges. Monthly fees already charged are not refunded for partial months; the service remains available until the end of the paid month.
4. Third-party charges
Charges from third parties (for example WhatsApp Business Platform, messaging, CRM or software subscriptions) are paid to those providers and are not refundable by us.
5. Your statutory rights
Nothing in this policy limits any rights you have under the Consumer Protection Act 68 of 2008 or other law that cannot lawfully be excluded. Questions: human@theaihire.co.