Privacy Policy

Freemind Academy (Pty) Ltd (registration number 2020/772419/07), trading as The AI Hire Company, is a private company based in Cape Town, South Africa. You can contact us at human@theaihire.co.

When you buy an AI solution, we collect the information needed to process your order and build your system:

• your name, email address and business name;
• payment references and confirmations from Paystack (we never see or store full card details);
• your onboarding answers and any documents you upload; and
• enquiry details collected by your AI system on your behalf, processed only to deliver the service to you.

• to process payments, including monthly billing you have authorised;
• to configure, test, run and support your AI system;
• to send transactional emails about your order, onboarding and service status; and
• to meet legal and accounting obligations.

Marketing is only sent with consent or another lawful basis, and you may unsubscribe at any time. Website analytics, where used, never include your personal details.

We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). Where your system handles your customers' information, you are the responsible party and we act as your operator.

We use trusted providers to run the service, including Paystack for payments, our hosting and database provider, email delivery, and the AI and messaging platforms your product needs (for example the WhatsApp Business Platform). They operate under their own terms and privacy policies.

We never ask for passwords or secret keys through forms or email. Access to your accounts is set up with you directly, or by you inviting us from inside your own account, and is removed when no longer needed.

Onboarding answers and documents are stored privately and are accessible only to authorised staff. We keep order and payment records as required by law, and delete or return onboarding documents within 90 days after a service ends, or sooner on request.

Depending on your jurisdiction, you may have rights to access, correct, delete or object to the processing of your personal information. To exercise any of these rights, contact human@theaihire.co. Nothing in this policy limits rights that cannot lawfully be limited.

We may update this Privacy Policy from time to time. The current version will be published on this page with a revised "Last updated" date.