Fictional business Live demo
HOME & REFURB
RENOVATIONS
Cape Town, South Africa
- Industry
- Residential Renovations
- Digital Specialist
- Malakai
- Role
- Lead Qualification Specialist
- Status
- Live Demo
Live Digital Specialist demo
MEET
MALAKAI.
A lead qualification Digital Specialist built for a fictional renovation business.
Malakai works for Home & Refurb Renovations, a fictional Cape Town renovation company created to demonstrate The AI Hire Co.'s approach.
His job is simple
Handle the first stage of a customer enquiry, qualify the opportunity, collect the important information and prepare the enquiry for human review.
HOME & REFURB
01 / The experience
SEE MALAKAI
AT WORK.
Visit the fictional Home & Refurb website and start a renovation enquiry. Malakai will take over the first stage of the conversation.
- understand what the customer wants to renovate
- identify the project type
- ask relevant qualification questions
- collect important project information
- identify missing information
- determine when a human needs to review the enquiry
- prepare the information for the renovation team
Live enquiry path
01CUSTOMER
02WEBSITE ENQUIRY
03MALAKAI
04QUALIFICATION
05LEAD SUMMARY
06HUMAN REVIEW
02THE ROLE SYSTEM
MALAKAI HAS A JOB TO DO.
Malakai isn’t simply a generic chatbot. He has been designed around a specific business role.
01
ROLE
Lead Qualification Specialist
Malakai has a clearly defined job inside the business.
02
KNOWLEDGE
Business context
Home & Refurb’s services, service area and qualification criteria.
03
INSTRUCTIONS
Operating rules
Rules governing how Malakai communicates, qualifies enquiries and handles information.
04
WORKFLOW
Enquiry to lead
A defined process for moving from customer enquiry to qualified lead.
05
GUARDRAILS
Clear boundaries
Clear boundaries around pricing, technical advice, feasibility and commitments.
06
HUMAN HANDOFF
Judgement stays human
Malakai knows when an enquiry needs to be reviewed by a person.
03THE LIVE WORKFLOW
FROM ENQUIRY TO QUALIFIED LEAD.
CUSTOMER ENQUIRY
A homeowner explains what they want done.
MALAKAI UNDERSTANDS
He identifies the project and extracts the relevant information.
MALAKAI QUALIFIES
He asks the questions needed to understand the opportunity.
MALAKAI CHECKS HIS BOUNDARIES
He does not invent prices, provide technical approval or promise that work can be undertaken.
LEAD SUMMARY
The relevant information is structured for the business.
HUMAN REVIEW
A human takes over when judgement, technical assessment or a business decision is required.
04THE FRAMEWORK
MALAKAI WAS BUILT USING THE SAME FRAMEWORK AS OUR AI SOLUTIONS.
This is how we build Digital Specialists for our customers.
FIND THE WORK
What repetitive business task should the Digital Specialist handle?
DEFINE THE ROLE
What is the employee’s actual job?
BUILD THE BRAIN
Give the employee its role, knowledge and instructions.
BUILD THE WORKFLOW
Define how work moves through the employee.
TEST & TRAIN
Test normal, ambiguous, difficult and out-of-scope situations.
PUT IT TO WORK
Deploy the employee where customers and staff can actually use it.
The demonstration → your outcome
WANT ONE
FOR YOUR
BUSINESS?
We build AI assistants and lead systems around the work your business does every day.
Malakai is the demonstration.
Your Digital Specialist is the outcome.
Demo disclosure
Home & Refurb Renovations is a fictional business created specifically for demonstration and training purposes.
Malakai is a demonstration Digital Specialist created to show how AI can be designed around a specific business role.