AI Website Assistant
Answers common questions on your website and captures enquiries.
For · Service businesses with a website that receives regular customer questions.
01 · The problem
Visitors arrive with questions after hours or when your team is busy, and leave without getting in touch.
02 · How it works
- 1.A chat window sits on your website.
- 2.It answers questions using only the business information you approve.
- 3.When a visitor wants help or a quote, it collects their details and sends them to your team.
- 4.If a question falls outside its approved information, it offers to connect the visitor with a person.
03 · Features & deliverables
- Answers FAQs using approved business content.
- Captures visitor contact and enquiry details.
- Provides a clear route to human support.
- Can be embedded on a compatible website.
- Includes initial configuration and testing.
- Configured assistant with your approved knowledge
- Website embed code and installation guidance
- Enquiry notifications to one email address
- Test run and sign-off before launch
04 · Exclusions & limits
- Website design or rebuilds
- Answers on topics outside the approved content
- Integration with booking, payment or CRM systems (see Lead Conversion System)
- Fair-use conversation volume; very high-traffic sites are scoped separately
05 · Pricing
The monthly fee covers:
- Hosting and running of your configured assistant
- Monitoring and fixing faults in the agreed workflow
- Small content updates to approved answers (up to 1 hour a month)
- Email support during business hours
- The monthly fee starts on the day your service goes live, not on the day you pay the setup fee.
- It is charged automatically each month to the card you use for the setup payment, through Paystack.
- You can cancel the monthly fee at any time from your onboarding page or by emailing human@theaihire.co. Cancellation stops future charges; the service is switched off at the end of the paid month.
- Third-party subscriptions, platform and usage charges, and additional custom development are not included and may cost extra.
06 · What we need from you
- Your FAQs, service and pricing information
- Access for us or your web developer to add a code snippet to your site
- The email address that should receive enquiries
07 · Implementation steps
- 1.Order and pay the setup fee
- 2.Complete the onboarding questionnaire
- 3.We configure the assistant on your content
- 4.You review answers in a test version
- 5.We go live on your website
Timelines depend on integrations and how complete your information is.
08 · Privacy & human escalation
Visitor details are used only to pass the enquiry to your team. The assistant tells visitors it is an AI assistant and always offers a route to a person.
We never ask for passwords or secret keys in forms. Account access is set up with you on a call or through an invite you send from your own account.
09 · FAQs
Will it make up answers?+
It is set up to answer from your approved content only, and to hand off when it does not know. No AI system is perfect, so we test it with you before launch.
Does it work on any website?+
Most websites that allow a small code snippet are compatible. We confirm this during onboarding.
Can I change the answers later?+
Yes. Small content updates are included in the monthly fee.
